Bankside Hotel (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This notice explains how we collect, use, and share personal data in connection with our services, including hotel stays, events, and use of our website.
1. Who we are
Bankside Hotel is the data controller for the personal data you provide to us.
If you have any questions about this notice or how we use your data, you can contact us at:
info@banksidehotel.com
2. The personal data we collect
We may collect and process the following categories of personal data:
– Identity and contact details (e.g. name, email address, phone number)
– Booking and stay information (e.g. dates of stay, preferences, payment details)
– Communications with us (e.g. emails, enquiries, complaints)
– Technical data (e.g. IP address, browser type, cookie data)
– CCTV footage in and around our premises (for safety and security purposes)
– Information relating to guest conduct where relevant to safety or service delivery
Where bookings are made by a third party (e.g. employer, event organiser, or travel agent), we may receive your data from that organisation.
3. How we use your personal data
a) To provide our services
– Manage bookings and reservations
– Provide accommodation, events, and related services
– Process payments
Lawful basis: Contract
b) To communicate with you
– Respond to enquiries or complaints
– Provide booking confirmations and service updates
Lawful basis: Contract and legitimate interests
c) To manage our business operations
– Maintain relationships with corporate clients and booking partners
– Administer accounts and records
Lawful basis: Legitimate interests
d) For safety, security and conduct management
We may process personal data relating to guest conduct during a stay, including where concerns are raised by staff or other guests.
This may include:
– Reviewing incident reports and internal communications
– Reviewing CCTV footage where applicable
– Maintaining records of incidents
Where necessary, this may result in decisions to:
– Restrict or refuse access to our premises
– Decline future bookings
Lawful basis: Legitimate interests
e) Disclosure to booking parties
Where a booking has been made by a third party (such as an employer, event organiser, or corporate client), we may share limited information with that party where necessary.
This may include:
– Confirming attendance or non-attendance
– Communicating decisions that affect an individual’s ability to attend or stay at the hotel
We will ensure that any disclosure is limited to what is necessary and proportionate.
Lawful basis: Legitimate interests
f) To comply with legal obligations
Lawful basis: Legal obligation
g) Marketing (where applicable)
Lawful basis: Consent or legitimate interests (as applicable)
4. Who we share your data with
We may share your personal data with:
– Payment processors
– IT and hosting providers
– Email and communications providers
– Professional advisers
– Corporate clients or booking parties
– Legal or regulatory authorities
5. International transfers
Where personal data is transferred outside the UK, we will ensure appropriate safeguards are in place.
6. Data retention
We retain personal data only for as long as necessary for the purposes set out above.
7. Your rights
You have rights including access, correction, erasure, objection, restriction, and portability.
You also have the right to lodge a complaint with the ICO.
8. Security
We implement appropriate measures to protect personal data.
9. Changes to this notice
We may update this notice from time to time.
Last updated: [20.04.2026]
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