Join the team

Current vacancies

Current Vacancies

Under the general guidance and supervision of the Director of Sales, you will be responsible for selling to the Corporate & Consortia market, securing PSL status with small to mid-sized & global businesses across all industries, with a particular focus on high end Legal, Financial, Advertising, Media, Technology, Fashion & Luxury Goods. You will also maintain and maximize sales revenue within Conference & Events, banqueting, meetings & weddings, ensuring all event details are recorded accurately, assisting in achieving budgets & targets set for this area - and the overall hotel budget, through effective use of yield policy and overall promotion of the Bankside product and its services. This role is about positioning Bankside as the ‘go-to’ hotel in the area. 

QUALIFYING CRITERIA:
Excellent written & verbal communication skills.
Applicant must be based in the UK. Multiple years of relevant experience within a luxury hotel +/ venue environment is essential.
MAIN DUTIES & RESPONSIBILITIES:
  • To maximise Sales opportunities to achieve budget & revenue targets. 
  • Prompt response to all enquiries – ideally within 4 hours of receipt - making sure the clients receive the correct information requested in a clear, well-presented manner.
  • To ensure all enquiries are chased within the time-frame agreed between the clients and Bankside and that details are accurately recorded into database +/ Opera. 
  • To ensure all contracts, deposits & event details are handled efficiently, to ensure deadlines are met.
  • To ensure all data on accounts and guests profiles is correct and up-to-date in PMS.
  • To arrange & conduct site-inspections and educational trips for clients, to promote all aspects of Bankside’s offerings.
  • Managing some existing client relationships as well as leading a continuous campaign of aggressive growth, through telesales – min 12 calls per day - to identify new business opportunities in the immediate & wider London area, as well as overseas, and to generate activity levels required to achieve personal & team targets.
  • On-going account management of any Corporate clients secured, including performance reviews, rate re-negotiation – both locally & via RFP. 
  • Entertainment of key Corporate client & TMC contacts. 
  • Representing Bankside at & generating leads via key industry tradeshows, conferences & networking events inc BTS, GBTA, ACTE, ITM, Square Meal. 
  • Partnering with Marriott counterparts on Sales missions & showcases locally & internationally.
  • Securing residential & non-residential Group business by networking with clients and actively targeting key DMC & MICE agents, by way of regional Sales trips where required.
  • Meeting clients both in & out of the hotel, to run through details of forthcoming banquets, events or weddings. Qualifying clients’ overall function needs & venues used, as well as other relevant Event booker contacts within their organization, to ensure capture of future bookings. Presenting other relevant hotel facilities & services accordingly to achieve maximum exposure. 
  • Developing & maintaining good working relationships with clients, to achieve consistent, efficient service - both for new and returning customers. 
  • To maintain a high level of product knowledge & awareness of in-house business and clients. 
  • Ensuring effective communication within the Conference & Events Department and throughout the hotel, particularly between Food & Beverage, Front Office and Sales. 
  • Competitor analysis & regular information gathering regarding market trends, to ensure Bankside’s offerings are dynamic, relevant & better than the competition’s. 
  • To qualify all Corporate clients re event potential. Identifying bookers, decision-makers & 3rd party agents and gathering information on budget, location requirements, past venues. Pitching rates & issuing contracts. 
  • Complete Marsha & Autograph Collection training & any education sessions required re various Corporate/M&E RFP submission tools.

Love talking to people, passionate about all things cultural and always have your finger on the pulse of what's going on? Then how about becoming a Bankside Host. We want our guests to feel like locals.... and that's where you would come in.
 
If a guest wants to know what’s going on at The Tate Modern, then you’ll know the answer (and have a personal favourite piece of art). When another guest wants to head off the beaten track, then you’ll be whipping out your tablet and emailing them hidden bars & restaurants and recommendations for the most exciting fringe venues.

Managing the reception duties would be second nature to you! You will have brilliant communication and people skills. Instinctively you will want to make every guest feel special, treat them as individuals and be able to gauge just how local they want to be.
ROLE REQUIREMENTS:
  • A proven track record as a receptionist, with a good knowledge of Opera or similar PMS
  • Good level of English, other languages are an advantage 
  • An in-depth knowledge of the product & brand
  • Social and cultural knowledge of the Southbank area
  • Happy, friendly and approachable 

As the Night Manager, you will be holding the fort during the nights and ensure our guests’ safety and comfort while keeping the house in order.

As Night Manager, you will assist in achieving the departmental objectives of maximising occupancy, maintaining and building on the reputation of the hotel and ensuring that business objectives are accomplished.You will be responsible for the flawless running of the night Front Office by developing the team and ensuring they provide unrivalled personal guest service.

If you have been one of those night owls who enjoys being around people, you might just be the ONE we are looking for! While our guests are counting sheep, we need you to count the day’s figures and be the captain of the ship for the night!

Sounds like a tall order? It is!
ROLE REQUIREMENTS:

  • A proven track record in a similar role within a high-end luxury environment and to be able to demonstrate excellent standards and team supervision
  • A positive approach, excellent organisational skills, and a passion for producing high quality guest service.
  • Driven and ambitious to inspire the team to consistently deliver and exceed service standards
  • Clear thinker with excellent communication abilities
  • Strong working knowledge of Opera Property Management System 
Love talking to people, passionate about all things cultural and always have your finger on the pulse of what's going on? Then how about becoming a Concierge Host’. We want our guests to feel like locals.... and that's where you would come in. 

If a guest wants to know what’s going on at The Tate Modern, then you’ll know the answer (and have a personal favourite piece of art). When another guest wants to head off the beaten track, then you’ll be whipping out your tablet and emailing them hidden bars & restaurants and recommendations for the most exciting fringe venues.

Managing the reception duties would be second nature to you! You will have brilliant communication and people skills. Instinctively you will want to make every guest feel special, treat them as individuals and be able to gauge just how local they want to be.
Role Requirements:
  • A proven track record as a receptionist, with a good knowledge of Opera or similar PMS
  • Good level of English, other languages are an advantage 
  • An in-depth knowledge of the product & brand
  • Social and cultural knowledge of the Southbank area
  • Happy, friendly and approachable
Bankside, an independent hotel on the culturally vibrant South Bank, with 161 bedrooms is set to become a social hub for anyone with a passion for culture, art and high quality food. At Bankside, lines are blurred between work and play, with social spaces providing an inspirational environment for a dynamic guest experience. We want everyone to be comfortable in their own skin and proud of where they work so we are looking for genuinely friendly, approachable, engaging people to make this happen. You'll find out why we think locals are so important, how we don't follow rules when it comes to running a hotel and why we want you to be yourself when you join the team.
Here at the Bankside, we want guests to be comfortable in their own skin, and we are looking for interesting, passionate and talented people to join our team and help us make Bankside a social hub for anyone with a passion for culture, art and high quality food. We are now looking for a Floor Supervisor who will come onboard and work their magic on our Housekeeping Team. If you are currently looking for an exciting and challenging new role, then this one could be for you!

As a Floor Supervisor here at the Bankside, your key priority is to ensure that our guest rooms, working areas and the hotel premises in general are in a clean and orderly manner. You will be managing our Room Attendants, Linen Porters, House Porters, Public Area Attendants and Evening Maids and you will be there to make sure that the team has received all the training they need and that they are looked after at all times. To succeed in this role, you will be a natural team player that genuinely cares about people and has a friendly and courteous attitudes towards anyone who comes your way. You will ideally have previous experience in a similar role and you will have basic computer operating skills.
Reporting to the Deputy Housekeeper/Senior Housekeeper, your main responsibilities would include:

  • To ensure that guest rooms, corridors and pantries are clean and tidy at all times.
  • To coordinate daily housekeeping operations and maintaining the housekeeping operating standards in any shift, which includes: early, evening and office coordinator duties.
  • To manage our room attendants, house porter and linen porter.
  • To inspect all of guest bedrooms to ensure they meet standards.
  • Responsible for the cleanliness of guest rooms, corridors and pantries.
  • To report maintenance issues to maintenance department.
  • To deliver excellent guests service
Bankside, an independent hotel set on the culturally vibrant South Bank, with 161 bedrooms including seven suites is set to become a social hub for anyone with a passion for culture, art and high quality food. In order to make this happen, we need friendly, passionate and talented people to join our team and make guests feel comfortable in their own skin. 

As a House Porter here at the Bankside, you will be one of the key members to ensure that our guests are looked after and that they have the best possible experience with us. You will have basic English communication skills, excellent grooming standards but, most of all, you will have a positive and friendly attitude which you will pass on to our guests everyday. Please note that, for this role, you must be available to work flexible hours in accordance with departmental rota. 



Reporting to the Floor Supervisor, your main responsibilities would include:

  • To clean public areas, corridors, hallways, lifts and any other designated area as per standard operation procedures.
  • To keep your designated area free of rubbish.
  • To vacuum carpets, polish furniture and clean the lifts.
  • To be friendly, courteous and helpful to guests, manager and work colleagues at all times.
Here at Bankside, we want guests to be comfortable in their own skin and so we are looking for a star Assistant Front Office Manager to join our Front of House team and make this happen! If you are up for a challenge and you’d love to get involved with a young dynamic brand right at its start, then this role could be for you!

The person we’re looking for is a champion team player, full of energy and enthusiasm who genuinely cares about people and wants to see every member of the team grow and develop. Thinking on your feet, you are all about delivering guest service to the highest standard and you know that the key to achieve this is by connecting with the guests on a truly personal level. You will have previous management experience in a 4-star/5-star hotel reception in a similar role and good knowledge of Opera and preferably someone with Diploma / Level 5 qualification in Hospitality Management. 


Reporting to the Front Office Manager, your main responsibilities would include:

  • Day to day supervision of operations in Front Office
  • Assuming responsibility for the Hotel in the absence of the Front Office Manager
  • Responsible for the Front of House Team management
  • Key contact for any guest or team member related issues in the absence of Senior Management

If you think this could be the right role for you, we would love to hear from you! 
We are currently looking for a star Duty Manager to join our Front of House team. As the first point of contact for guests, we truly value our Front of House team and we are looking for passionate, friendly and engaging people who will make our guests feel at home. If you are looking for an exciting new opportunity in a young, dynamic environment, we want to hear from you!

The person we’re looking for is a charismatic leader, who thrives as part of a team and is the first one to pave the way for the team to follow. You are a quick thinker, full of energy and new ideas and you love infecting the whole team with your enthusiasm and positivity. Most of all, your ultimate goal is to create a friendly and supportive environment that will help the team learn and will give guests memories that last forever. The ideal candidate will have previous experience working in Hotel Operations, preferably within luxury hotel properties and will have good knowledge of Front Office Systems. In addition, you will have excellent planning, organising and communication skills (double points if you speak additional languages!) and will be available to work weekends, nights and shifts. 
Reporting to the Front Office Manager/ Assistant Front Office Manager, your main responsibilities would include:

  • To be responsible for the day to day supervision of Front of House and to be the first contact for any guest or team member related issues in the absence of Senior Management
  • To be responsible for all aspects of front office operations ensuring that correct procedures are followed
  • To supervise any group arrivals, acting as liaison between all relevant departments
  • To assist in the training and development of colleagues

If you think this could be the right role for you, we would love to hear from you! 
We are on a mission to make Bankside a social hub for anyone with a passion for culture, art and high quality food and we are currently looking for a thirsty-for-challenge Business Development Executive who wants to get involved with a young and dynamic brand right at its start and help us position Bankside as the ‘go-to’ hotel in the area. If this sounds like you, please keep on reading!

As a Business Development Executive here at Bankside, you would have excellent written and verbal communication skills and minimum 18 months of relevant experience within a luxury hotel +/ venue environment. You are a champion team player, always up for a challenge and, while you are ready to roll up your sleeves and get things done, you know that if you’re not having fun, you’re doing it wrong. 
Reporting to the Business Development Manager, your main responsibilities would include:

  • To maximise Sales opportunities to achieve budget & revenue targets
  • To promptly respond to all enquiries, making sure the clients receive the correct information requested in a clear, well-presented manner
  • To ensure all contracts, deposits & event details are handled efficiently, to ensure deadlines are met
  • To manage client relationships as well as lead a continuous campaign of growth to identify new business opportunities
  • To secure PSL status with small to mid-sized & global businesses across all industries, with a particular focus on high end Legal, Financial, Advertising, Media, Technology, Fashion & Luxury Goods.
Here at the Bankside, we are all about offering our guests friendly, attentive and discrete service and connecting with them on a truly personal level. We are currently looking for a Reservation Agent to join the team and help us create memories for a lifetime for our guests.

As a Reservations Agent here at the Bankside, you are an ambassador of our brand and of what we are about and you are a guru when it comes to our product and services. You are a true multitasker, with a good level of written and spoken English (double points for any additional languages!), an exceptional telephone manner and fantastic upselling techniques. A bit of a mind-reader, you already know what the guest wants, even before they tell you, and you are there to make it happen and put a smile on their face. 
Reporting to the Revenue Manager, your main responsibilities would include:

  • To process reservations by email, mail, telephone, fax or central reservation systems referral
  • To respond to communications from guests, travel agents
  • To create and maintain reservation records - usually by date of arrival and alphabetical listing
  • To prepare letters of confirmation and promptly process any cancellations and modifications
  • To know the type of rooms available and familiar with their location and layout
  • To process cancellations and modifications and promptly relay this information to the front desk and guest if required

If this sounds like what you’re looking for, we’d love to hear from you.