We are looking for a Groups & Events Manager to join our team here at the Bankside Hotel.
Bankside, an independent hotel set on the culturally vibrant South Bank, with 161 bedrooms including seven suites is set to become a social hub for anyone with a passion for culture, art and high-quality food. We want everyone to be comfortable in their own skin and proud of where they work so we are looking for genuinely friendly, approachable, engaging people to make this happen.
You'll find out why we think locals are so important, how we don't follow rules when it comes to running a hotel and why we want you to be yourself when you join the team.
What will you be doing?
You will be responsible for maintaining and maximizing group and events sales revenue within our meeting spaces, taking into consideration the overall targets and aims of the hotel. You will ensure all group and event details are recorded accurately. Assist in achieving budgets & targets set for these areas - and the overall hotel budget, through effective use of yield policy and overall promotion of the Bankside product and its services
To be a bit more specific:
Maximise Sales opportunities to achieve budget & revenue targets.
To ensure all enquiries are responded to within 24 hours of receipt, making sure the clients receive the correct information requested in Bankside style.
To ensure all enquiries are chased within the time-frame agreed between the clients and Bankside and that details are accurately recorded into Opera S&C.
To ensure all contracts, deposits & event details are handled efficiently, to ensure deadlines are met.
To ensure all data on accounts and guests profiles is correct and up-to-date in PMS.
To quote according to our guidelines, ensuring information is correctly input into the system immediately
To meet clients both in & out of the hotel, to run through details of forthcoming event
To arrange & conduct site-inspections, wow clients during such site visits, to make them feel loved and empowered that Bankside would be the best spot for the to arrange their group event at, to promote all aspects of Bankside’s offerings.
To develop & maintain good working relationships with clients, to achieve consistent, efficient service - both for new and returning customers.
To conduct after group stay, or event discussions filling out internal questionnaire and to drive ESS score
To maintain a high level of product knowledge & awareness of in-house business and clients.
To ensure effective communication within your own department and throughout the hotel, particularly between Food & Beverage, Front Office and Sales.
Competitor analysis & regular information gathering regarding market trends, to ensure Bankside’s offerings are dynamic, relevant & better than the competition’s.